Head, Corporate Strategy Division (ITU/General Secretariat), Geneva, Switzerland March 2007 – June 2012
Played vital role as Secretary of PP10 Working Group of Plenary (WG-PL) to co-ordinate Secretariat work on the review and adoption of several significant PP Resolutions. Contributed to identifying broad principles relevant to the WCIT-12’s review of the ITRs. Led transformation of ITU Secretary General’s -vision for cybersecurity into tangible global initiative (GCA) through close collaboration with several partners across 150 countries. Maintained integrity, transparency, effective competition by chairing ITU Contracts Committee and directing revision and implementation of the new ITU procurement policy, replacing the 1993 version in 2011.
Achievements

• Appointed to head ITU Secretariat Group for re-designing the ITU Strategic Plan as well as developing methodology for monitoring to ensure effectiveness.

• In ITU Council sessions from 2007 to 2010, played key role in presenting, and clarifying several of Secretary-Generals’ reports on key activities. Headed Secretariat Group for co-ordinating the work on the ITRs’ content.

Chief, Operations and Planning Department, TSB, ITU, Geneva, Switzerland
June 2012- Present
Manage and collaborate with highly capable international cross-functional teams of high-impact individuals in variety of areas, including information technology, event planning, logistics, and publications, whilst leading activities to improve the Standardisation Sector’s services and operational efficiencies and innovation. Provide great leadership, technical, and logistical coordination for a range of events, including World Telecommunication Standardisation Assembly (WTSA) and AI for Good Global Summit, whilst ensuring all hybrid and online-only events run well. Develop the ITU Smart Incubator programme to integrate innovation with standardisation to help entrepreneurs and SMEs bridge the standards gap by directing the development of proof-of-concept apps using cutting-edge technologies like AI, IoT, and Blockchain.
Achievements
• Received award for innovation at the 6th Geneva Engage Awards in February 2021 on showcasing remarkable efforts and performance.

• Evaluated strategic concerns, opportunities, as well as hazards, and implemented appropriate strategies for Sector’s utilisation of applicable technologies to ensure timely delivery of high-quality services.

• Led coordination and planning to support activities of International Telecommunication Union’s Telecommunication Standardisation Sector (ITU-T), whilst maintaining seamless overall operations.

• As strategic leader, oversee development and deployment of range of new apps, based on AI, IoT, and block chain technologies, to introduce innovation and digital transformation to the standardization sector’s working methods and procedures.

Chief, E-Strategies Division (ITU/BDT)
1)Participated actively in formulation of WSIS outcomes, specifically in stimulating membership understanding of relevance of ICT applications for social and economic development. Spearheaded e-Strategies/ programme to provide benefits to over 120 countries including 45 Least Developed Countries. Delivered direct support to numerous countries in development of national and regional ICT policies and plans based on ICTs for social and economic development
2)Played very active role in WSIS (Summit) by presenting innovative applications on the use of ICTs in domains like trade, agriculture, health etc. which attracted senior officials including heads of States to visit the stand at Palexpo.
3)Encouraged adoption by Membership of a new Programme to expand ITU-D’s mandate to include wide range of e-applications, the Internet, and cybersecurity.
4)Delivered assistance in implementation of a wide range of ICT projects in nations around the globe (e-government, e-health, e-agriculture, e-education, e-legislation, e-commerce, MCTs, Internet, and Cybersecurity).